Refund Policy

1. Eligibility for Refunds

At Mega OTT, we strive to provide the best IPTV service possible. However, we understand that there may be instances where a refund is warranted. Refunds may be considered under the following circumstances:

• Service is entirely non-functional within the first 24 hours of purchase.
• Accidental duplicate purchases.
• Significant and persistent technical issues that we are unable to resolve within a reasonable timeframe.

2. Refund Process

To request a refund, please contact our customer support team within 7 days of your purchase. Provide your order details and the reason for your refund request. Our team will review your case and respond within 48 hours.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions that have been active for more than 7 days.
• Subscriptions that have consumed more than 10% of the service.
• Reseller credits or packages.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and appear in your account.

5. Cancellation of Service

Upon issuing a refund, we reserve the right to cancel or suspend the associated service. Any unused portion of the subscription will be forfeited.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

7. Contact Us

If you have any questions about our refund policy, please contact our customer support team at [email protected] or through our WhatsApp support channel.